Frequently Asked Questions

Everything you need to know about shopping with Remy & Virgin.

What is the quality of your hair extensions?

We specialize in premium 100% Remy and Virgin human hair. This means the cuticles are kept intact and aligned, preventing tangling and ensuring a natural shine and long-lasting durability.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.

Can I color or style my extensions with heat?

Yes, because our products are made from real human hair, they can be curled, straightened, and even dyed. However, we recommend using a heat protectant and consulting a professional for chemical treatments to maintain hair health.

What is your return policy?

We offer a 30-day return policy for items in their original, unopened packaging. For hygiene reasons, extensions that have been worn, brushed, or had the security ties removed cannot be returned.

How do I choose the right shade?

We offer a comprehensive color match guide on our website. If you are still unsure, you can email us a photo of your hair in natural lighting, and our specialists will recommend the perfect match.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our partner providers.